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Common problem

1.Can you customize a high-speed gantry CNC milling machine G30 based on our design drawings?
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2.Does your company support customized design solutions based on drawings provided by clients?
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3.Does the F50 five-axis vertical machining center have international certifications such as CE and ISO? Can you provide the relevant certificates?
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4.Do your company's products have quality certifications from authoritative organizations? How does this help our purchasing decisions?
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1. Product quality assurance: All products comply with national and industry standards and are provided with factory inspection certificates to ensure stable and reliable performance.
2. User privacy protection: We strictly abide by the Personal Information Protection Law, do not disclose customer information, and use it only for order processing and service optimization.
3. After-sales service commitment: 24-hour hotline response for technical consultation.
5. Legal Compliance Statement: All marketing activities and terms comply with Chinese laws and regulations, and false advertising and misleading statements are strictly prohibited.
6. Terms and Conditions Revision and Updates: The company will regularly evaluate the terms and conditions and notify customers of any changes through official website announcements or emails.
7. Dispute Resolution: In the event of a dispute, the parties shall first attempt to resolve it through negotiation; if negotiation fails, the dispute shall be submitted to the People's Court at the location of the company for litigation.

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Technical Support

1. Provide comprehensive product development consulting to ensure that technical solutions meet customer needs.
2. Pre-sales technical assessment to assist customers in selecting appropriate models and developing customized solutions.
3. Responsible for the professional installation and commissioning of equipment to ensure that the machine tool performance meets the standards.
4. Conduct operational training to improve the technical operation skills and safety awareness of customer personnel.
5. Provide timely after-sales maintenance services to ensure the continuous and stable operation of the equipment.
6. Regularly upgrade and optimize equipment to improve its intelligence and processing precision.
7. Establish dedicated technical consultation lines to quickly respond to customers' technical issues and needs.
1. Establish a 24/7 technical support hotline to ensure that customers can receive timely remote guidance if they encounter problems during use.
2. Provide installation, commissioning, and operation training services according to customer needs to ensure efficient equipment operation.
3. Provide after-sales service support for exported products in accordance with local regulations, and assist in resolving cross-border technical consultation and parts replacement needs.
4. Establish customer files, continuously track equipment operating status, and provide preventative maintenance suggestions and upgrade solutions.
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After-sales service
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Maintenance service

1. Provides rapid global professional maintenance support to ensure stable equipment operation.
2. Possesses a senior technical team with the capability to diagnose and repair faults in precision CNC machine tools.
3. Provide regular maintenance plans to reduce equipment failure rates and extend equipment lifespan.
4. Use original factory parts to ensure repair quality and equipment performance.
5. Through remote diagnostic technology, rapid fault location and remote guidance can be achieved.
6. We tailor maintenance solutions to meet the needs of different industrial applications.
7. Continuously optimize service processes to ensure a transparent, efficient, and reliable repair experience.
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