Common problem

1.Can you customize a high-speed gantry CNC milling machine G30 based on our design drawings?

A： We support personalized customization based on customer design drawings, ensuring that the equipment is highly matched to the customer's specific processing needs. With advantages such as a 40-tool magazine, multi-axis temperature control, and energy-saving modes, customized machine tools can optimize production efficiency and machining accuracy. Please contact us for detailed customization pricing and solution consultation. Pengcheng CNC is committed to providing reliable intelligent manufacturing equipment.

2.Does your company support customized design solutions based on drawings provided by clients?

A： Zhengzhou Pengcheng CNC Machinery Co., Ltd. boasts over 20 years of technical expertise, enabling us to provide customized high-speed gantry CNC milling machine solutions based on customer drawings. Our professional team combines heavy-duty gantry structure with advanced temperature control technology to ensure that customized products meet our customers' high-precision machining needs. For detailed customization information, please contact our technical support department.

3.Does the F50 five-axis vertical machining center have international certifications such as CE and ISO? Can you provide the relevant certificates?

A： As a national high-tech enterprise, Pengcheng CNC strictly adheres to international standards in its manufacturing. Our F50 five-axis vertical machining center has obtained CE certification and meets the requirements of the ISO 9001 quality management system. We can provide complete certification documents to ensure the compliance and reliability of our equipment, showcasing our brand's professional strength.

4.Do your company's products have quality certifications from authoritative organizations? How does this help our purchasing decisions?

A： The F50 equipment holds CE and ISO 9001 certifications, signifying that we meet international quality standards in design, manufacturing, and service. These certifications not only demonstrate our confidence in product quality but also help it pass downstream audits smoothly, enhancing the credibility of the overall supply chain.

1. Product quality assurance: All products comply with national and industry standards and are provided with factory inspection certificates to ensure stable and reliable performance.
2. User privacy protection: We strictly abide by the Personal Information Protection Law, do not disclose customer information, and use it only for order processing and service optimization.
3. After-sales service commitment: 24-hour hotline response for technical consultation.
5. Legal Compliance Statement: All marketing activities and terms comply with Chinese laws and regulations, and false advertising and misleading statements are strictly prohibited.
6. Terms and Conditions Revision and Updates: The company will regularly evaluate the terms and conditions and notify customers of any changes through official website announcements or emails.
7. Dispute Resolution: In the event of a dispute, the parties shall first attempt to resolve it through negotiation; if negotiation fails, the dispute shall be submitted to the People's Court at the location of the company for litigation.

1. Provide comprehensive product development consulting to ensure that technical solutions meet customer needs.
2. Pre-sales technical assessment to assist customers in selecting appropriate models and developing customized solutions.
3. Responsible for the professional installation and commissioning of equipment to ensure that the machine tool performance meets the standards.
4. Conduct operational training to improve the technical operation skills and safety awareness of customer personnel.
5. Provide timely after-sales maintenance services to ensure the continuous and stable operation of the equipment.
6. Regularly upgrade and optimize equipment to improve its intelligence and processing precision.
7. Establish dedicated technical consultation lines to quickly respond to customers' technical issues and needs.

1. Establish a 24/7 technical support hotline to ensure that customers can receive timely remote guidance if they encounter problems during use.
2. Provide installation, commissioning, and operation training services according to customer needs to ensure efficient equipment operation.
3. Provide after-sales service support for exported products in accordance with local regulations, and assist in resolving cross-border technical consultation and parts replacement needs.
4. Establish customer files, continuously track equipment operating status, and provide preventative maintenance suggestions and upgrade solutions.

Maintenance service

1. Provides rapid global professional maintenance support to ensure stable equipment operation.
2. Possesses a senior technical team with the capability to diagnose and repair faults in precision CNC machine tools.
3. Provide regular maintenance plans to reduce equipment failure rates and extend equipment lifespan.
4. Use original factory parts to ensure repair quality and equipment performance.
5. Through remote diagnostic technology, rapid fault location and remote guidance can be achieved.
6. We tailor maintenance solutions to meet the needs of different industrial applications.
7. Continuously optimize service processes to ensure a transparent, efficient, and reliable repair experience.

Address: Zhengzhou High-tech Industrial Zone

Email: [email protected]

Mobile: +8615712345678

Tel: 033726877

Contact: Zhao

Please Feel Free To Leave Your Needs Here, A Competitive Quotation Will Be Provided According To Your Requirement.